Why we offer this
A piece of jewelry created from your own pattern cannot be replaced. So we make sure that this one piece continues on its way – across decades and, when the time comes, across generations.
A piece for life.
And the care that comes with it.
A ring that carries your own pattern is meant to accompany you for a lifetime. Fingers change, surfaces pick up marks. Both are natural, yet both call for a small correction from time to time. We take care of it personally.
Premium Lifetime Service
Every piece of RETINA®jewelry is made by hand in our atelier in Basel, in gold or platinum, from the pattern of your own retina. Because we made it, we can also keep it in good condition.
Our service promise means this: ring size adjustments are free of charge for you. So are refreshing and polishing. And the pattern that makes your jewelry unique stays intact with every intervention.
This commitment has no time limit and no expiry date, for as long as we run our atelier. According to current planning, that means more than twenty more years at the workbench. We name this limit deliberately, because a promise that no one can stand behind would not be a promise.
A piece of jewelry created from your own pattern cannot be replaced. So we make sure that this one piece continues on its way – across decades and, when the time comes, across generations.
Included in the service
No finger keeps the same size for a lifetime. We measure again and adjust your ring – free of charge.
Daily wear leaves fine scratches. We restore the surface to its shine.
The same rule applies to every intervention: your RetinaSignature is never altered. We work in such a way that the pattern is preserved.
Did your jewelry have an accident? Almost anything can be put right. You receive a quote in advance, before we begin.
The certificate documents how your patterns were combined and immortalised. It remains valid, even after every adjustment.
Can't visit in person? We organise the journey there and back. We cover the postage for the return shipment, trackable and with no effort on your part.
Transparency
We would rather say it beforehand than afterwards.
| Service | For you |
|---|---|
| Ring size adjustment | Free of charge |
| Polishing and refreshing | Free of charge |
| Return shipment after the service | Postage free of charge, with tracking |
| Transport insurance | You bear the cost. We offer the insurance on advance order: 1% of the new price per transport leg. Without this order, insuring the transport route is your responsibility |
| Size adjustment for rings with gemstones | Free of charge in principle. If the setting has to be corrected, an amount may be added depending on the effort involved |
| Repair after an accident or the loss of a stone | According to effort, always with a quote before work begins |
| Remake in case of loss | Possible, provided your scan is stored with us. On the terms of a new commission |
Warranties are usually a legal period of time. Ours is an attitude. We have put so much time into your piece of jewelry that we do not want to lose sight of it after two years.
Your jewelry is so personal and so unique that it deserves this companionship – and you may remain free of worry in this respect.
It is that simple
RETINA®-Perspective
Mass-produced goods are replaced. A unique piece is cared for. That distinction is the real difference between a product and a piece that endures. We do not make for the moment of purchase, but for the decades that follow – and we keep our door open for you.
Request service
Write us a short note about what it concerns. We will get back to you with an appointment or, if you live further away, with everything you need for shipping. A ring size adjustment is usually done within a few days.
Related RETINA® pages
Frequently asked questions
With no time limit and no expiry date, for as long as we run our atelier. According to current planning, that means more than twenty more years at the workbench.
We name this limit deliberately. Many houses write “lifetime” and mean a company that may no longer exist in this form. We would rather promise you what we can stand behind ourselves. The commitment is tied to the piece of jewelry, not to a purchase date and not to a person. Should the atelier one day pass into other hands, we will do everything we can to ensure that the commitment passes with it.
Yes. Ring size adjustments are free of charge for you, even repeatedly. Only with rings set with gemstones may an amount be added for correcting the setting, depending on the effort.
No. The pattern is never interrupted, because we neither insert nor remove a section; instead, we stretch or compress the ring using a special technique, without leaving any visible traces in the pattern.
There is no obligation. Many customers drop by every few years, others only when the marks catch their eye. Fine scratches belong to a worn ring and tell a piece of life story. When they should disappear is up to you.
You send us your jewelry, and after the service we send it back with tracking. We cover the postage for the return shipment. Please get in touch beforehand via the service form, and we will give you the correct shipping address and everything you need.
If you wish, we can also arrange insurance for the transport route: you then receive a prepaid label that covers your jewelry under our transport insurance. This cover costs 1% of the new price per transport leg. If you ship without this label, insuring the transport route is your responsibility.
If you live abroad, please contact us before shipping so that we can discuss the exact procedure with you.
Please do not simply send your jewelry to our Swiss address, but ask us beforehand for our alternative receiving address. This way you avoid customs formalities and customs costs.
In any case, please contact us before shipping. A repair shipment across the customs border must be declared as such from the outset, otherwise the full value will be assessed again on the return shipment instead of just the work. We will tell you what belongs on the accompanying documents and which route we recommend for your country.
Drop by or send us a photo. Almost anything can be put right – bent shanks, loose stones, dents. You receive a quote in advance, and we only begin once you agree.
If your scan is stored with us, we can make an identical piece anew. The price of a new commission then applies, but you do not have to start again from scratch, nor go through the RetinaScan again.
It is treated in the strictest confidence and is not passed on to third parties. On request, we delete it after completion. Most customers, however, choose to have it kept, so that a further piece of jewelry or a remake remains possible later on.
For everything made in our atelier: RETINA®Rings, RETINA®Wedding Rings, Engagement Rings, RETINA®Necklaces, Earrings and Bracelets.
For RETINA®Watches, a separate arrangement applies: the first service is free of charge after two years, every further one according to effort. The manufacturer's warranty applies to the movement.
No. There is no warranty card that can be lost, and no deadline that can be missed. Your order is documented with us, and that is enough.
Request service
We will get back to you with an appointment or, if you live further away, with everything you need for shipping.
There is only one.
And it stays in good hands.
In a personal conversation, we will show you how your pattern becomes a piece of jewelry that exists nowhere else – and one you never have to wear alone.
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