{"id":34396,"date":"2024-10-26T13:01:14","date_gmt":"2024-10-26T11:01:14","guid":{"rendered":"https:\/\/retinadesign.com\/lifetime-warranty\/"},"modified":"2026-11-02T10:04:49","modified_gmt":"2026-11-02T09:04:49","slug":"lifetime-warranty","status":"publish","type":"page","link":"https:\/\/retinadesign.com\/en\/lifetime-warranty\/","title":{"rendered":"Lifetime Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34396\" class=\"elementor elementor-34396 elementor-5416\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d905c69 e-con-full e-flex e-con e-parent\" data-id=\"d905c69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7662f77 elementor-widget elementor-widget-html\" data-id=\"7662f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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var(--rd-line);border-radius:34px;\r\n  box-shadow:0 2px 10px rgba(47,31,27,.04),0 16px 40px rgba(47,31,27,.07);\r\n  padding:clamp(30px,3.6vw,52px);\r\n  font-family:var(--rd-serif);color:var(--rd-ink);line-height:1.74\r\n}\r\n.rd-formwrap .elementor-field-group{margin-bottom:4px;flex-wrap:wrap}\r\n.rd-formwrap .elementor-field-label{width:100%;display:block;font-size:.88rem!important;letter-spacing:.02em;color:var(--rd-ink)!important;font-weight:600!important;margin-bottom:7px!important}\r\n.rd-formwrap .elementor-field-textual{width:100%!important}\r\n.rd-formwrap .elementor-field-textual{font-family:var(--rd-serif)!important;font-size:1rem!important;color:var(--rd-ink)!important;background:#fff!important;border:1px solid rgba(47,31,27,.18)!important;border-radius:14px!important;padding:13px 16px!important;height:auto!important;line-height:1.5!important;transition:border-color .2s,box-shadow .2s}\r\n.rd-formwrap 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.rd-final::after{position:relative;inset:auto;width:100%;height:clamp(240px,52vw,360px);display:block;background-image:var(--rd-final-image-mob);background-size:cover;background-position:center center}\r\n  .rd-gar .rd-final::before{display:none}\r\n  .rd-gar .rd-final-text{max-width:none}\r\n}\r\n@media (max-width:768px){\r\n  .rd-gar tbody th{width:38%}\r\n  .rd-gar th,.rd-gar td{padding:13px 15px;font-size:.93rem}\r\n}\r\n@media (max-width:420px){\r\n  .rd-gar .rd-linkrow a{grid-template-columns:104px 1fr}\r\n  .rd-gar .rd-linkrow img{min-height:120px}\r\n  .rd-gar .rd-linkrow h3{font-size:18px}\r\n  .rd-gar .rd-band{padding-left:18px;padding-right:18px}\r\n  .rd-gar .rd-btn{width:100%;text-align:center}\r\n}\r\n@media (prefers-reduced-motion:reduce){\r\n  .rd-gar *,.rd-gar ::before,.rd-gar ::after{transition:none !important;animation:none !important}\r\n  .rd-gar .rd-hero-scroll{transform:translateX(-50%)}\r\n  .rd-gar .rd-linkrow a:hover{transform:none}\r\n}\r\n<\/style>\r\n\r\n<div class=\"rd-gar\">\r\n\r\n  <!-- ============ 1 \u00b7 HERO (dunkel) ============ -->\r\n  <section class=\"rd-hero rd-on-dark\" aria-labelledby=\"rd-h1\">\r\n    <img class=\"rd-hero-bg\" decoding=\"async\" fetchpriority=\"high\"\r\n         src=\"https:\/\/retinadesign.com\/wp-content\/uploads\/2025\/08\/erinnerungsdiamant-wird-poliert-platin-ring-goldschmiede-retinadesign.webp\"\r\n         alt=\"Goldsmith polishing a platinum ring in the RETINA\u00ae workshop in Basel\">\r\n    <div class=\"rd-hero-scrim\" aria-hidden=\"true\"><\/div>\r\n\r\n    <div class=\"rd-hero-text\">\r\n      <h1 id=\"rd-h1\">We are here for your jewelry<\/h1>\r\n      <p class=\"rd-hero-line\">A piece for life.<br>And the care that comes with it.<\/p>\r\n      <p class=\"rd-hero-intro\">A ring that carries your own pattern is meant to accompany you for a lifetime. Fingers change, surfaces pick up marks. Both are natural, yet both call for a small correction from time to time. We take care of it personally.<\/p>\r\n      <div class=\"rd-btnrow\">\r\n        <a class=\"rd-btn\" href=\"#rd-h-service\">Request service<\/a>\r\n        <a class=\"rd-btn rd-btn--ghost\" href=\"#rd-h-leistungen\">View services<\/a>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <img class=\"rd-hero-brandcode\" decoding=\"async\" loading=\"lazy\"\r\n         src=\"https:\/\/retinadesign.com\/wp-content\/uploads\/2025\/09\/slogan-retinadesign-1-1000x309.png\"\r\n         alt=\"RETINA\u00ae Brandcode: There is only one\">\r\n\r\n    <a class=\"rd-hero-scroll\" href=\"#rd-h-def\" aria-label=\"Scroll to content\">\r\n      <svg viewBox=\"0 0 24 24\" role=\"presentation\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 9l7 7 7-7\"><\/path><\/svg>\r\n    <\/a>\r\n  <\/section>\r\n\r\n  <!-- ============ 2 \u00b7 WAS DER SERVICE IST (hell) ============ -->\r\n  <section class=\"rd-band rd-band--light\" aria-labelledby=\"rd-h-def\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-center\">\r\n        <p class=\"rd-eyebrow\">Premium Lifetime Service<\/p>\r\n        <h2 id=\"rd-h-def\" class=\"rd-center\">What we promise you<\/h2>\r\n      <\/div>\r\n\r\n      <div class=\"rd-defbox rd-gap\">\r\n        <p>Every piece of RETINA\u00aejewelry is made by hand in our atelier in Basel, in gold or platinum, from the pattern of your own retina. Because we made it, we can also keep it in good condition.<\/p>\r\n        <p>Our service promise means this: ring size adjustments are free of charge for you. So are refreshing and polishing. And the pattern that makes your jewelry unique stays intact with every intervention.<\/p>\r\n        <p>This commitment has no time limit and no expiry date, for as long as we run our atelier. According to current planning, that means more than twenty more years at the workbench. We name this limit deliberately, because a promise that no one can stand behind would not be a promise.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"rd-grid rd-gap-def\">\r\n        <article class=\"rd-card\">\r\n          <h3>Why we offer this<\/h3>\r\n          <p>A piece of jewelry created from your own pattern cannot be replaced. So we make sure that this one piece continues on its way \u2013 across decades and, when the time comes, across generations.<\/p>\r\n        <\/article>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ============ 3 \u00b7 LEISTUNGEN (beige, 6 Kacheln) ============ -->\r\n  <section class=\"rd-band rd-band--beige\" aria-labelledby=\"rd-h-leistungen\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-center\">\r\n        <p class=\"rd-eyebrow\">Included in the service<\/p>\r\n        <h2 id=\"rd-h-leistungen\" class=\"rd-center\">Six things you never have to worry about<\/h2>\r\n      <\/div>\r\n\r\n      <div class=\"rd-grid rd-grid--3 rd-svc-grid rd-gap-def\">\r\n        <article class=\"rd-card\">\r\n          <h3>Ring size adjustment<\/h3>\r\n          <p>No finger keeps the same size for a lifetime. We measure again and adjust your ring \u2013 free of charge.<\/p>\r\n        <\/article>\r\n        <article class=\"rd-card\">\r\n          <h3>Refresh and polish<\/h3>\r\n          <p>Daily wear leaves fine scratches. We restore the surface to its shine.<\/p>\r\n        <\/article>\r\n        <article class=\"rd-card\">\r\n          <h3>The pattern stays<\/h3>\r\n          <p>The same rule applies to every intervention: your RetinaSignature is never altered. We work in such a way that the pattern is preserved.<\/p>\r\n        <\/article>\r\n        <article class=\"rd-card\">\r\n          <h3>Repair rather than replace<\/h3>\r\n          <p>Did your jewelry have an accident? Almost anything can be put right. You receive a quote in advance, before we begin.<\/p>\r\n        <\/article>\r\n        <article class=\"rd-card\">\r\n          <h3>Your certificate remains valid<\/h3>\r\n          <p>The certificate documents how your patterns were combined and immortalised. It remains valid, even after every adjustment.<\/p>\r\n        <\/article>\r\n        <article class=\"rd-card\">\r\n          <h3>Shipping without fuss<\/h3>\r\n          <p>Can't visit in person? We organise the journey there and back. We cover the postage for the return shipment, trackable and with no effort on your part.<\/p>\r\n        <\/article>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ============ 4 \u00b7 TABELLE (hell) ============ -->\r\n  <section class=\"rd-band rd-band--light\" aria-labelledby=\"rd-h-kosten\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-center\">\r\n        <p class=\"rd-eyebrow\">Transparency<\/p>\r\n        <h2 id=\"rd-h-kosten\" class=\"rd-center\">Where costs can arise \u2013 and where they don't<\/h2>\r\n        <p class=\"rd-lead\">We would rather say it beforehand than afterwards.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"rd-tablewrap rd-gap-def\">\r\n        <table>\r\n          <caption>Overview of the service benefits for RETINA\u00aejewelry from our atelier.<\/caption>\r\n          <thead>\r\n            <tr><th scope=\"col\">Service<\/th><th scope=\"col\">For you<\/th><\/tr>\r\n          <\/thead>\r\n          <tbody>\r\n            <tr><th scope=\"row\">Ring size adjustment<\/th><td>Free of charge<\/td><\/tr>\r\n            <tr><th scope=\"row\">Polishing and refreshing<\/th><td>Free of charge<\/td><\/tr>\r\n            <tr><th scope=\"row\">Return shipment after the service<\/th><td>Postage free of charge, with tracking<\/td><\/tr>\r\n            <tr><th scope=\"row\">Transport insurance<\/th><td>You bear the cost. We offer the insurance on advance order: 1% of the new price per transport leg. Without this order, insuring the transport route is your responsibility<\/td><\/tr>\r\n            <tr><th scope=\"row\">Size adjustment for rings with gemstones<\/th><td>Free of charge in principle. If the setting has to be corrected, an amount may be added depending on the effort involved<\/td><\/tr>\r\n            <tr><th scope=\"row\">Repair after an accident or the loss of a stone<\/th><td>According to effort, always with a quote before work begins<\/td><\/tr>\r\n            <tr><th scope=\"row\">Remake in case of loss<\/th><td>Possible, provided your scan is stored with us. On the terms of a new commission<\/td><\/tr>\r\n          <\/tbody>\r\n        <\/table>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ============ 5 \u00b7 LEITSATZ (beige) ============ -->\r\n  <section class=\"rd-band rd-band--beige\" aria-labelledby=\"rd-h-leitsatz\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-longing rd-center\">\r\n        <h2 id=\"rd-h-leitsatz\" class=\"rd-center\">A promise with no expiry date<\/h2>\r\n        <p>Warranties are usually a legal period of time. Ours is an attitude. We have put so much time into your piece of jewelry that we do not want to lose sight of it after two years.<\/p>\r\n        <p>Your jewelry is so personal and so unique that it deserves this companionship \u2013 and you may remain free of worry in this respect.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ============ 6 \u00b7 ABLAUF (hell) ============ -->\r\n  <section class=\"rd-band rd-band--light\" aria-labelledby=\"rd-h-ablauf\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-center\">\r\n        <p class=\"rd-eyebrow\">It is that simple<\/p>\r\n        <h2 id=\"rd-h-ablauf\" class=\"rd-center\">Back on your finger in four steps<\/h2>\r\n      <\/div>\r\n\r\n      <ol class=\"rd-steps rd-gap-def\">\r\n        <li><strong>Let us know<\/strong>A call, a message or a visit to the atelier is enough. Tell us what it is about \u2013 you do not need a number or a receipt.<\/li>\r\n        <li><strong>We take a look<\/strong>In the atelier or from your photos. You learn what is needed, how long it takes and whether any costs arise.<\/li>\r\n        <li><strong>We get to work<\/strong>By hand, in Basel, with your pattern in view. Most adjustments are done within a few days.<\/li>\r\n        <li><strong>You get it back<\/strong>In person at the atelier or insured to your home, with tracking and without shipping costs.<\/li>\r\n      <\/ol>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ============ 7 \u00b7 RETINA\u00ae-PERSPEKTIVE (beige) ============ -->\r\n  <section class=\"rd-band rd-band--beige\" aria-labelledby=\"rd-h-perspektive\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-perspective\">\r\n        <img decoding=\"async\" loading=\"lazy\"\r\n             src=\"https:\/\/retinadesign.com\/wp-content\/uploads\/2026\/06\/Retinalogo-museal.jpg\"\r\n             alt=\"RETINA\u00ae signet\">\r\n        <p class=\"rd-eyebrow\">RETINA\u00ae-Perspective<\/p>\r\n        <h2 id=\"rd-h-perspektive\">Anyone who builds something for life stays within reach for it<\/h2>\r\n        <p class=\"rd-lead\">Mass-produced goods are replaced. A unique piece is cared for. That distinction is the real difference between a product and a piece that endures. We do not make for the moment of purchase, but for the decades that follow \u2013 and we keep our door open for you.<\/p>\r\n        <div class=\"rd-btnrow\">\r\n          <a class=\"rd-btn rd-btn--ghost\" href=\"https:\/\/retinadesign.com\/en\/concept\/\">Our concept<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ============ 8 \u00b7 KONTAKT-CTA MIT FOTO (hell) ============ -->\r\n  <section class=\"rd-band rd-band--light\" aria-labelledby=\"rd-h-kontakt\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-contact rd-on-dark\">\r\n        <div class=\"rd-contact-text\">\r\n          <p class=\"rd-eyebrow\">Request service<\/p>\r\n          <h2 id=\"rd-h-kontakt\">Does your jewelry need something?<\/h2>\r\n          <p>Write us a short note about what it concerns. We will get back to you with an appointment or, if you live further away, with everything you need for shipping. A ring size adjustment is usually done within a few days.<\/p>\r\n          <div class=\"rd-btnrow\">\r\n            <a class=\"rd-btn\" href=\"#rd-h-service\">Request service<\/a>\r\n            <a class=\"rd-btn rd-btn--ghost\" href=\"https:\/\/retinadesign.com\/en\/contact\/\">Get in touch<\/a>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"rd-contact-photo\" role=\"img\" aria-label=\"Ring selection in the RETINA\u00ae atelier in Basel\"><\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ============ 9 \u00b7 WEITERF\u00dcHRENDE SEITEN (beige) ============ -->\r\n  <section class=\"rd-band rd-band--beige\" aria-labelledby=\"rd-h-themen\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-center\">\r\n        <p class=\"rd-eyebrow\">Related RETINA\u00ae pages<\/p>\r\n        <h2 id=\"rd-h-themen\" class=\"rd-center\">Read on<\/h2>\r\n      <\/div>\r\n\r\n      <div class=\"rd-linkrow rd-gap-def\">\r\n        <a href=\"https:\/\/retinadesign.com\/en\/concept\/\">\r\n          <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/retinadesign.com\/wp-content\/uploads\/2026\/06\/konzept-small.jpg\" alt=\"The concept behind RETINA\u00ae\">\r\n          <div class=\"rd-lr-body\">\r\n            <h3>Concept<\/h3>\r\n            <p>How a scan of your retina becomes a pattern that exists only once.<\/p>\r\n            <span class=\"rd-lr-more\">View<\/span>\r\n          <\/div>\r\n        <\/a>\r\n        <a href=\"https:\/\/retinadesign.com\/en\/rings\/wedding-rings\/\">\r\n          <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/retinadesign.com\/wp-content\/uploads\/2026\/07\/tricolor.jpg\" alt=\"RETINA\u00aeWedding Rings in various gold alloys\">\r\n          <div class=\"rd-lr-body\">\r\n            <h3>RETINA\u00aeWedding Rings<\/h3>\r\n            <p>Two patterns that interlock. Made for a shared life.<\/p>\r\n            <span class=\"rd-lr-more\">View<\/span>\r\n          <\/div>\r\n        <\/a>\r\n        <a href=\"https:\/\/retinadesign.com\/en\/contact\/\">\r\n          <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/retinadesign.com\/wp-content\/uploads\/2025\/05\/R6__9758-Beratung-q.jpg\" alt=\"Personal consultation in the atelier in Basel\">\r\n          <div class=\"rd-lr-body\">\r\n            <h3>Consultation<\/h3>\r\n            <p>A conversation, not a sales appointment. In the atelier in Basel or by video call.<\/p>\r\n            <span class=\"rd-lr-more\">Book an appointment<\/span>\r\n          <\/div>\r\n        <\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ============ 10 \u00b7 FAQ (hell) ============ -->\r\n  <section class=\"rd-band rd-band--light\" aria-labelledby=\"rd-h-faq\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-center\">\r\n        <p class=\"rd-eyebrow\">Frequently asked questions<\/p>\r\n        <h2 id=\"rd-h-faq\" class=\"rd-center\">What our customers ask us about this<\/h2>\r\n      <\/div>\r\n\r\n      <div class=\"rd-faq rd-gap-def\">\r\n        <details>\r\n          <summary>How long does the service guarantee last?<\/summary>\r\n          <p>With no time limit and no expiry date, for as long as we run our atelier. According to current planning, that means more than twenty more years at the workbench.<\/p>\r\n          <p>We name this limit deliberately. Many houses write \u201clifetime\u201d and mean a company that may no longer exist in this form. We would rather promise you what we can stand behind ourselves. The commitment is tied to the piece of jewelry, not to a purchase date and not to a person. Should the atelier one day pass into other hands, we will do everything we can to ensure that the commitment passes with it.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>Is a ring size adjustment really free?<\/summary>\r\n          <p>Yes. Ring size adjustments are free of charge for you, even repeatedly. Only with rings set with gemstones may an amount be added for correcting the setting, depending on the effort.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>Does my pattern suffer when the ring is adjusted?<\/summary>\r\n          <p>No. The pattern is never interrupted, because we neither insert nor remove a section; instead, we stretch or compress the ring using a special technique, without leaving any visible traces in the pattern.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>How often should a ring be refreshed?<\/summary>\r\n          <p>There is no obligation. Many customers drop by every few years, others only when the marks catch their eye. Fine scratches belong to a worn ring and tell a piece of life story. When they should disappear is up to you.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>I don't live near Basel. How does it work?<\/summary>\r\n          <p>You send us your jewelry, and after the service we send it back with tracking. We cover the postage for the return shipment. Please get in touch beforehand via the <a href=\"#rd-h-service\">service form<\/a>, and we will give you the correct shipping address and everything you need.<\/p>\r\n          <p>If you wish, we can also arrange insurance for the transport route: you then receive a prepaid label that covers your jewelry under our transport insurance. This cover costs 1% of the new price per transport leg. If you ship without this label, insuring the transport route is your responsibility.<\/p>\r\n          <p>If you live abroad, please contact us before shipping so that we can discuss the exact procedure with you.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>I live in the EU. Do I have to expect customs charges?<\/summary>\r\n          <p>Please do not simply send your jewelry to our Swiss address, but ask us beforehand for our alternative receiving address. This way you avoid customs formalities and customs costs.<\/p>\r\n          <p>In any case, please contact us before shipping. A repair shipment across the customs border must be declared as such from the outset, otherwise the full value will be assessed again on the return shipment instead of just the work. We will tell you what belongs on the accompanying documents and which route we recommend for your country.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>What happens if my ring is damaged?<\/summary>\r\n          <p>Drop by or send us a photo. Almost anything can be put right \u2013 bent shanks, loose stones, dents. You receive a quote in advance, and we only begin once you agree.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>And if I lose my jewelry?<\/summary>\r\n          <p>If your scan is stored with us, we can make an identical piece anew. The price of a new commission then applies, but you do not have to start again from scratch, nor go through the RetinaScan again.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>What happens to my retina scan?<\/summary>\r\n          <p>It is treated in the strictest confidence and is not passed on to third parties. On request, we delete it after completion. Most customers, however, choose to have it kept, so that a further piece of jewelry or a remake remains possible later on.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>Does this apply to all RETINA\u00aejewelry?<\/summary>\r\n          <p>For everything made in our atelier: <a href=\"https:\/\/retinadesign.com\/en\/rings\/\">RETINA\u00aeRings<\/a>, <a href=\"https:\/\/retinadesign.com\/en\/rings\/wedding-rings\/\">RETINA\u00aeWedding Rings<\/a>, <a href=\"https:\/\/retinadesign.com\/en\/rings\/engagement-rings\/\">Engagement Rings<\/a>, <a href=\"https:\/\/retinadesign.com\/en\/necklaces\/\">RETINA\u00aeNecklaces<\/a>, <a href=\"https:\/\/retinadesign.com\/en\/earrings\/\">Earrings<\/a> and <a href=\"https:\/\/retinadesign.com\/en\/bracelets\/\">Bracelets<\/a>.<\/p>\r\n          <p>For <a href=\"https:\/\/retinadesign.com\/en\/watches\/\">RETINA\u00aeWatches<\/a>, a separate arrangement applies: the first service is free of charge after two years, every further one according to effort. The manufacturer's warranty applies to the movement.<\/p>\r\n        <\/details>\r\n        <details>\r\n          <summary>Do I have to register anywhere?<\/summary>\r\n          <p>No. There is no warranty card that can be lost, and no deadline that can be missed. Your order is documented with us, and that is enough.<\/p>\r\n        <\/details>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- ============ 11 \u00b7 SERVICEFORMULAR (beige) ============ -->\r\n  <section class=\"rd-band rd-band--beige\" aria-labelledby=\"rd-h-service\" id=\"rd-h-service-band\">\r\n    <div class=\"rd-wrap\">\r\n      <div class=\"rd-center\">\r\n        <p class=\"rd-eyebrow\">Request service<\/p>\r\n        <h2 id=\"rd-h-service\" class=\"rd-center\">Tell us what it is about<\/h2>\r\n        <p class=\"rd-lead\">We will get back to you with an appointment or, if you live further away, with everything you need for shipping.<\/p>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/section>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a109ed rd-formwrap elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"1a109ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Service Request: Warranty\" aria-label=\"Service Request: Warranty\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"34396\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1a109ed\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Lifetime Premium Service | For the very best care\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"34396\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-Mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefon elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefon\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone (optional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefon]\" id=\"form-field-telefon\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-adresse elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-adresse\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAddress\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[adresse]\" id=\"form-field-adresse\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Street, ZIP Code, City\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-service elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-service\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat service would you like?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[service]\" id=\"form-field-service\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Change Ring Size\">Change Ring Size<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Refurbish and Polish\">Refurbish and Polish<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Repair\">Repair<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Advice on a Piece of Jewelry\">Advice on a Piece of Jewelry<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Custom Replacement After Loss or Theft\">Custom Replacement After Loss or Theft<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Something Else\">Something Else<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-stueck elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-stueck\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhich piece of jewelry are we talking about?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[stueck]\" id=\"form-field-stueck\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"e.g., Retina\u00ae platinum Wedding Ring, purchased in 2021\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-mitteilung elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-mitteilung\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour message\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[mitteilung]\" id=\"form-field-mitteilung\" rows=\"4\" placeholder=\"Please briefly describe what your piece of jewelry needs. If you&#039;re requesting a resizing, please let us know if it contains gemstones. Would you prefer an in-person appointment or to have it shipped?\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-etikette elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[etikette]\" id=\"form-field-etikette\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-etikette\">Please send me a prepaid shipping label with shipping insurance<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_dc4df27 elementor-col-100\">\n\t\t\t\t\t<p class=\"rd-hint\">We'll cover the shipping costs for the return shipment. With the prepaid label, your piece of jewelry is also covered by our shipping insurance. This coverage is subject to a fee: 1% of the original price per shipment. If you ship without our label, you are responsible for insuring the shipment.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-wert elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-wert\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOriginal price of the piece of jewelry in CHF\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[wert]\" id=\"form-field-wert\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"e.g. 9800\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_c7fb220 elementor-col-50\">\n\t\t\t\t\t<div class=\"rd-insout\" aria-live=\"polite\"><strong>CHF &ndash;<\/strong><span>Insurance per mode of transport<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_85f4144 elementor-col-100\">\n\t\t\t\t\t<p class=\"rd-hint\">Do you live outside of Switzerland? Please contact us before shipping so we can discuss the exact procedure. A repair shipment must be declared as such from the outset; otherwise, the return shipment will be taxed at the full value again instead of just the labor cost.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send Inquiry<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type='hidden' name='lang' value='en' \/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a7738 elementor-widget elementor-widget-html\" data-id=\"b2a7738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<div class=\"rd-gar\">\r\n  <!-- ============ 12 \u00b7 FINAL-CTA (dunkel) ============ -->\r\n  <section class=\"rd-final rd-on-dark\" aria-labelledby=\"rd-h-final\">\r\n    <div class=\"rd-final-inner\">\r\n      <div class=\"rd-final-text\">\r\n        <h2 id=\"rd-h-final\">Begin your story<\/h2>\r\n        <p class=\"rd-hero-line\">There is only one.<br>And it stays in good hands.<\/p>\r\n        <p>In a personal conversation, we will show you how your pattern becomes a piece of jewelry that exists nowhere else \u2013 and one you never have to wear alone.<\/p>\r\n        <div class=\"rd-btnrow\">\r\n          <a class=\"rd-btn\" href=\"https:\/\/retinadesign.com\/en\/contact\/\">Book a personal consultation<\/a>\r\n          <a class=\"rd-btn rd-btn--ghost\" href=\"https:\/\/retinadesign.com\/en\/rings\/\">View jewelry<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n<\/div>\r\n\r\n<script>\r\n\/* ============================================================\r\n   Insurance calculator for the Elementor Pro Form widget\r\n   Expected in the form:\r\n     - Acceptance field  with ID  etikette\r\n     - Number field      with ID  wert\r\n     - HTML field        with ID  rechner   (contains .rd-insout)\r\n   Both fields stay hidden as long as the box is not\r\n   ticked. No further configuration needed.\r\n   ============================================================ *\/\r\n(function () {\r\n  var SATZ = 0.01;    \/\/ 1% of the new price per transport leg\r\n  var RUNDUNG = 5;    \/\/ rounded up to the next 5 francs\r\n  var MAX = 25000;    \/\/ Maximum sum per parcel according to the policy\r\n\r\n  function init() {\r\n    var wrap = document.querySelector('.rd-formwrap');\r\n    if (!wrap) return;\r\n\r\n    var cb   = wrap.querySelector('#form-field-etikette');\r\n    var wert = wrap.querySelector('#form-field-wert');\r\n    var out  = wrap.querySelector('.rd-insout');\r\n    if (!cb || !wert || !out) return;\r\n\r\n    var gWert = wert.closest('.elementor-field-group');\r\n    var gRech = out.closest('.elementor-field-group') || out.parentNode;\r\n    var betrag = out.querySelector('strong');\r\n    var note   = out.querySelector('span');\r\n\r\n    function praemie(v) {\r\n      if (!(v > 0)) return null;\r\n      return Math.ceil((v * SATZ) \/ RUNDUNG) * RUNDUNG;\r\n    }\r\n\r\n    function rechne() {\r\n      var v = parseFloat(wert.value);\r\n      var p = praemie(v);\r\n      if (p === null) {\r\n        betrag.textContent = 'CHF \u2013';\r\n        note.textContent = 'Insurance per transport leg';\r\n        return;\r\n      }\r\n      if (v > MAX) {\r\n        betrag.textContent = 'Please enquire';\r\n        note.textContent = 'Above CHF ' + MAX.toLocaleString('de-CH') + ' per shipment we will agree the procedure personally';\r\n        return;\r\n      }\r\n      betrag.textContent = 'CHF ' + p.toLocaleString('de-CH') + ' per leg';\r\n      note.textContent = 'Outbound and return combined: CHF ' + (p * 2).toLocaleString('de-CH');\r\n    }\r\n\r\n    function toggle() {\r\n      var an = cb.checked;\r\n      if (gWert) gWert.classList.toggle('rd-is-hidden', !an);\r\n      if (gRech) gRech.classList.toggle('rd-is-hidden', !an);\r\n      if (an) rechne();\r\n    }\r\n\r\n    cb.addEventListener('change', toggle);\r\n    wert.addEventListener('input', rechne);\r\n    toggle();\r\n  }\r\n\r\n  if (document.readyState === 'loading') {\r\n    document.addEventListener('DOMContentLoaded', init);\r\n  } else {\r\n    init();\r\n  }\r\n  \/\/ Elementor loads some widgets late\r\n  window.addEventListener('load', init);\r\n})();\r\n<\/script>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@graph\": [\r\n    {\r\n      \"@type\": \"WebPage\",\r\n      \"@id\": \"https:\/\/retinadesign.com\/en\/warranty\/#webpage\",\r\n      \"url\": \"https:\/\/retinadesign.com\/en\/warranty\/\",\r\n      \"name\": \"We are here for your jewelry \u2013 Service for RETINA\u00aejewelry\",\r\n      \"description\": \"Ring size adjustments free of charge, refreshing and polishing included, the pattern stays intact. 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Anyone living abroad should get in touch before shipping.\" } },\r\n        { \"@type\": \"Question\", \"name\": \"Do customers from the EU have to pay customs charges?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Shipments should not go directly to the Swiss address. Ask for the alternative receiving address beforehand. In any case, get in touch before shipping: a repair shipment across the customs border must be declared as such from the outset, otherwise the full value will be assessed again on the return shipment instead of just the work.\" } },\r\n        { \"@type\": \"Question\", \"name\": \"What happens if a ring is damaged?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Almost anything can be put right, from bent shanks to loose stones. A quote is provided in advance, and work begins only after approval.\" } },\r\n        { \"@type\": \"Question\", \"name\": \"What happens if the jewelry is lost?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"If the scan is stored, an identical piece can be made anew. The price of a new commission applies; a repeat RetinaScan is not necessary.\" } },\r\n        { \"@type\": \"Question\", \"name\": \"What happens to the retina scan?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"It is treated in the strictest confidence and is not passed on to third parties. On request it is deleted after completion; most people choose to have it kept for possible follow-up orders.\" } },\r\n        { \"@type\": \"Question\", \"name\": \"Does the service apply to all RETINA\u00aejewelry?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"For everything from our own atelier: RETINA\u00aeRings, RETINA\u00aeWedding Rings, Engagement Rings, RETINA\u00aeNecklaces, Earrings and Bracelets. For RETINA\u00aeWatches, a separate arrangement applies: the first service is free of charge after two years, every further one according to effort. The manufacturer's warranty applies to the movement.\" } },\r\n        { \"@type\": \"Question\", \"name\": \"Is registration necessary?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"No. There is no warranty card and no deadline. 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Fingers change, surfaces pick up marks. Both are natural, yet both call for a small correction from time to time. We take care of [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":5819,"parent":0,"menu_order":42,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-34396","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Lifetime Premium Service | For the very best care<\/title>\n<meta name=\"description\" content=\"Our Lifetime Premium Service is the perfect solution for anyone looking for a personalized experience. 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